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Arranging a swap

In this section we have tried to answer your questions around finding your perfect home, arranging viewings, and organising a swap

I have contacted another member but they haven’t replied.
You can see how recently other members have signed in to swapandmove as this is displayed on their property details. If a member does not sign in for some time then we automatically suspend their account so that their property will not appear in matches. This means that the matches you see should be with tenants who are actively seeking to swap homes.
I have found another member I would like to swap with. What do I do now?

You need to contact the member and tell them you are interested in swapping homes with them. When you look at the member’s property advert you will see a ‘Send this person a message’ link. If the member has opted to have their contact details displayed on their advert then you will also see their full contact details.

If you are both interested in swapping then arrange a viewing. Please see here for some tips about arranging property viewings.

Please remember

  • Make arrangements with the other member prior to visiting their property.
  • Check the condition of the property you want. Remember that you will be responsible for any decoration costs and that you will be accepting the property in its current condition.
  • Check your type of tenancy with your landlord to make sure you are eligible to swap homes.
  • Check the rent and other charges on the property you want to make sure you can afford it.
  • That it is illegal to offer cash or goods as part of a home swap.
Are there any tips for viewing a property?

To make sure your visit is safe:

  • Plan your journey in advance so you can be sure of getting there on time.
  • Make sure you tell someone where you are going.
  • If possible take a friend of family member along with you. If this isn’t possible, tell someone exactly where you are going and when.
  • If you have a personal safety alarm, take it with you.
  • Take your mobile phone along with you.
  • If you feel uneasy or unsure about the visit, leave as soon as you can.
  • Prepare an excuse for leaving early in advance of your visit. This will make it easier for you to leave if you feel uncomfortable.
  • View the property during the day.

To get the most of your visit

Outside:

  • Is the outside of the property in good condition?
  • Is there a garden? If so, who is responsible for maintaining it?
  • What is the area like?
  • Are there any possible nuisances?

Inside:

  • Is the property in good condition? Are any repairs planned?
  • Is there anything you would like to have addressed before you agree to swap?
  • Is there enough storage space?
  • Which fixtures and fittings will be left in the property?
  • Can you imagine yourself living there?

General:

  • What are the transport links like?
  • Ask the current tenants why they want to move.
  • What are the neighbours like? How do the current tenants get on with them?
  • Remember that if you can get along with the current tenant it may make swapping with them easier.
  • Take along a pen and paper to make notes.
  • If the current tenant does not mind, take photographs so that you can remember details of the property later.
Are there any tips for showing my property?

To make sure showing your property is safe:

  • Try to make sure you have a friend or family member with you when showing your property.
  • Find out whether the person viewing will have anyone with them. If so, who are they?
  • If you feel uneasy phone a friend or neighbour and ask them to come around.
  • Make sure someone else knows who is coming to view your home.

To give the best impression of your home:

  • Make sure your home is clean and tidy.
  • Declutter as much as possible.
  • Make up the beds.
  • Open windows to air the property if necessary, or put the heating on if it is cold.
  • If you have a garden make sure this is as tidy as possible. Does the grass need cutting?
  • Be prepared to answer questions about the neighbourhood and about neighbours.
  • Be prepared to answer questions about why you want to move.
  • Remember that if you can get along with the person viewing your home it may make swapping with them easier.
I have agreed to swap with someone. What do I do now?

When you have agreed to swap with someone you should:

  • Check the rent and other charges on the property you want to make sure you can afford it.
  • Check the condition of the property you want. Remember that you will be responsible for any decoration costs and that you will be accepting the property in its current condition.
  • Calculate the other costs involved in moving home – removals cost etc.

You should contact your landlord to:

  • Tell your landlord you want to swap homes.
  • Check your type of tenancy to make sure you are eligible to swap homes.
  • Check the conditions of your tenancy and how they compare to the tenancy of the home you will be moving to. The terms of your tenancy may change when you swap homes. You may get different rights. You should check this with your new landlord before you go ahead with a swap.
  • Ask your landlord for a mutual exchange form.
  • Fill in the mutual exchange form and send it to your landlord.
  • Your landlord may want to arrange an inspection visit to your property.
  • Your landlord will have six weeks (42 days) to make a decision about your swap request once they have received your application.

The other tenant will also need to fill out a mutual exchange form for their landlord.

I have swapped homes with someone. What should I do with my account?
When you have successfully swapped homes you should close your swapandmove account. This will stop your home from appearing on the swapandmove website, and will also stop you from getting emails if you have agreed to receive these. When you close your account we will ask you who you swapped with. Please fill in this information as it will help your landlord to make swapping easier in the future.
Another member is sending me abusive messages
swapandmove automatically prevents any bad language from being typed into property details and messages. Nevertheless, if another member of swapandmove still manages to send you abusive or inappropriate messages then you should report this to your landlord, including the details of the other member involved. If necessary your landlord will contact swapandmove. If there is repeated behaviour of this type the offending member may have their swapandmove account suspended.